Shipping & Delivery Policy

Last updated: 18 September 2026

This policy explains how Lakshanam by Subha (“Lakshanam”, “we”, “us”, “our”) processes, packs and delivers orders placed on lakshanam.com. It forms part of our Terms & Conditions and should be read together with our Returns & Refund Policy.

1. Where We Deliver

We deliver to all serviceable PIN codes across India through trusted courier partners.
We do not currently ship outside India. If you would like a piece delivered internationally, please message us on WhatsApp at +91 73586 71075 before ordering. Where we are able to arrange it, we will confirm the shipping cost and timeline in advance. All international shipping charges, customs duties, import taxes and clearance fees are borne by the customer, and our Returns & Refund Policy applies in full.
A very small number of remote PIN codes may not be serviceable by our courier partners. If your PIN code cannot be served, we will inform you and cancel the order with a full refund.

2. Payment Before Dispatch

All orders are prepaid. We accept UPI, credit and debit cards and net banking through our payment gateway, Razorpay. We do not offer Cash on Delivery. An order is confirmed only when the payment has been received successfully, and you will receive an order confirmation email.

3. Order Processing Time

Orders are dispatched within 1 to 3 business days of payment confirmation. Business days are Monday to Saturday, excluding public holidays.
Orders placed on a Sunday or a public holiday are processed on the next business day.
Before dispatch, every piece is inspected, cleaned, photographed for our records and packed by hand.
During festive periods, the wedding season and sale events, processing may take an additional 2 to 3 business days. We will let you know if your order is affected.

4. Estimated Delivery Time

After dispatch, delivery typically takes:

Chennai and Tamil Nadu: 2 to 4 business days
Metro cities: 3 to 5 business days
Rest of India: 5 to 7 business days
North-East India, Jammu & Kashmir, Ladakh, hill stations and island territories: 7 to 12 business days

These are estimates provided by our courier partners, not guarantees. Delivery can take longer because of weather, regional holidays, strikes, festival volumes, incorrect address details or other circumstances beyond our control. A delay in delivery does not entitle you to cancel the order or to a refund, but we will always help you track and escalate a delayed parcel.

5. Shipping Charges

Shipping charges, if any, are calculated on the basis of your delivery location and order value, and are displayed at checkout before you make payment.
Any free-shipping offer that we run will be shown at checkout or announced on the website and applies only for the period and conditions stated.
Shipping charges once paid are non-refundable, except where a claim has been approved under our Returns & Refund Policy or where we cancel the order ourselves.

6. Tracking Your Order

Once your order is dispatched, we will share the courier partner’s name and tracking number with you by email and/or WhatsApp.
You can track the parcel on the courier partner’s website using this number. Please allow up to 24 hours after dispatch for the tracking information to become active.
If the tracking has not updated for more than 3 business days, message us on WhatsApp at +91 73586 71075 with your order number and we will follow it up with the courier.

7. Delivery Address and Contact Details

Please provide a complete and accurate delivery address, including house or flat number, street, landmark, city, state and PIN code, along with a mobile number that will be reachable at the time of delivery.
The delivery address can be changed only before dispatch. Message us immediately with your order number if you need to correct it. We cannot redirect a parcel once it has been handed over to the courier.
Lakshanam is not responsible for parcels that are delayed, lost or returned because the address or phone number provided was incorrect, incomplete or unreachable. Such parcels are treated as undeliverable under Section 8 of our Returns & Refund Policy, and re-shipping charges apply.

8. Delivery Attempts and Undelivered Parcels

Our courier partners will normally make up to 2 or 3 delivery attempts and may call you before delivering. Please keep your phone reachable. Some deliveries may require an OTP that is sent to your mobile number.
If delivery cannot be completed after these attempts, or if the parcel is refused, it will be returned to us. Re-delivery is possible on payment of the forward shipping charge again. Refunds for such parcels are subject to the deductions described in our Returns & Refund Policy.
A parcel handed over at your address to a family member, a household member, an office reception or building security is treated as delivered to you.

9. Receiving Your Parcel

Check the outer packaging before you accept the parcel. If the package appears opened, torn, cut, re-taped, crushed or wet, please refuse to accept it, photograph it, and inform us immediately.
Record a continuous unboxing video from before the sealed parcel is opened until the product has been fully taken out. This video is mandatory for any damage, defect or wrong-item claim, as explained in our Returns & Refund Policy.
Once a parcel has been accepted, any damage, defect or wrong-item issue must be reported to us within 4 hours of delivery with the unboxing video. Issues reported after this window cannot be accepted.

10. Packaging

Each piece is packed in protective wrapping inside a Lakshanam pouch or box, and then in a sturdy, sealed outer shipping package to guard against damage in transit. The invoice for your order is included with the parcel or sent to you by email. If you order more than one item, they are normally dispatched together; if an item is delayed, we may dispatch your order in parts at no extra shipping cost to you and will inform you if we do so.

11. Delays Beyond Our Control

We are not liable for delays or failures in delivery caused by events beyond our reasonable control, including severe weather, floods, natural calamities, strikes, political disturbances, curfews, lockdowns, epidemics, transport disruptions, courier network failures or government action. In such cases we will keep you informed and do everything we reasonably can to get your order to you.

12. Title and Risk

Ownership of the products and the risk of loss or damage pass to you when the parcel is delivered to the address you provided. Until then, the products remain at our risk, subject to your obligations under Section 9 to inspect the parcel and report problems within the reporting window.