Returns & Refund Policy

Last updated: 18 September 2026

Every piece sold by Lakshanam by Subha (“Lakshanam”, “we”, “us”, “our”) is individually checked, photographed and packed by hand before it leaves us. Because we sell curated jewellery online in small quantities and at fair prices, we operate a strict no-refund policy, with a short window for reporting genuine problems with what you receive.

Please read this policy carefully before you order. By placing an order on lakshanam.com you confirm that you have read, understood and agreed to it. This policy forms part of our Terms & Conditions.

1. The Policy at a Glance

All sales are final. We do not offer refunds, returns or exchanges for change of mind, dislike of the design, colour or size once received, or for any reason other than those listed in Section 3.
Damaged, defective or wrong items must be reported within 4 hours of delivery, together with a continuous unboxing video and photographs.
Approved claims are resolved by replacement of the same product. A refund is offered only where a replacement is not possible.
Orders can be cancelled only before dispatch. Once a parcel has been handed to the courier it cannot be cancelled.
Refunds, where applicable, are made only to the original payment method. We do not make cash refunds or refunds to a different account.

2. No Refunds, Returns or Exchanges

All purchases made on lakshanam.com are final. We do not accept returns, offer exchanges or issue refunds where:

you have changed your mind or no longer want the product;
the product looks different in person from how it appeared on your screen (see Section 6);
you selected the wrong product, design, variant or quantity, or the piece does not suit your outfit, skin tone or occasion;
the delivery took longer than the estimated timeline;
you have found the same or a similar product at a lower price elsewhere;
the product has been worn, used, altered, washed, exposed to perfume or chemicals, or its packaging has been tampered with.

We strongly encourage you to review the photographs, description, measurements and materials of a product before ordering. If you have any doubt at all, message us on WhatsApp at +91 73586 71075 before you place your order. We are always happy to send additional photographs or a short video of the actual piece.

3. When We Accept a Return: the 4-Hour Reporting Window

We will accept a return or replacement request only in the following situations:

Transit damage: the product arrived physically broken or damaged;
Manufacturing defect: a defect present at the time of delivery, such as missing stones, a broken hook, clasp or screw, or a detached component;
Wrong or missing item: you received a different product or variant from the one on your invoice, or an item on your invoice was missing from the parcel.

You must report the issue to us within 4 (four) hours of delivery. The delivery time is the time recorded by our courier partner as the moment the parcel was delivered to you. Reports received after this window will not be accepted, because we are then unable to establish whether the damage occurred in transit or after the parcel was in your possession.

To report an issue, send us a WhatsApp message at +91 73586 71075 or an email at contact@lakshanam.com with your order number, a short description of the problem, your unboxing video (Section 4) and clear close-up photographs of the issue.

4. Unboxing Video: Mandatory for Every Claim

Jewellery is delicate and travels in small parcels, so we rely on video evidence to verify the condition in which it reached you. Every damage, defect or wrong-item claim must be supported by one single, continuous, unedited video that:

starts before the sealed parcel is opened, with the parcel visible in full;
clearly shows the shipping label, including the tracking number and your name;
shows the outer packaging and the inner packaging being opened without cuts or pauses;
shows the product being taken out and the problem you are reporting, in clear light.

Please also send two or three clear close-up photographs of the issue.

Claims without an unboxing video, or with a video that is cut, paused, edited or does not show the sealed parcel and label, cannot be verified and will be declined. We recommend that you make it a habit to record the opening of every Lakshanam parcel. The whole video usually takes less than a minute.

5. How an Approved Claim Is Resolved

We review every claim within 2 business days of receiving your video and photographs and may ask you for further details. If your claim is approved:

We will arrange a reverse pickup of the product at our cost wherever our courier partners provide this service. Where reverse pickup is not available at your location, we will ask you to courier the product to the address we provide, and we will reimburse the standard courier charge against a receipt.
The product must be returned unused, unworn and unaltered, with all original packaging, the jewellery pouch or box, tags, inserts, free gifts (if any) and the invoice. Please do not attempt to repair the product yourself.
On receipt, we inspect the product within 2 to 3 business days. Approved claims are resolved by sending a replacement of the same product.
If the same product is no longer available, you may choose (a) an alternative product of equal value, (b) store credit valid for 6 months, or (c) a refund to your original payment method.
Refunds are initiated within 3 business days of approval and typically reflect in your account within 5 to 10 business days, depending on your bank or payment provider. Refunds are made only to the payment method used for the order.

If our inspection shows that the returned product has been used, worn, altered, damaged after delivery or replaced with a different item, or that the claim was otherwise not genuine, the claim will be rejected, no refund or replacement will be made, and the product will be returned to you only against payment of the return shipping charges. We reserve the right to decline future orders from customers who misuse this policy.

6. What Is Not Covered

The following are not defects and are not eligible for return, replacement or refund:

Natural variation. Our jewellery is handcrafted and finished by hand. Slight differences in colour, stone shade, finish, weight, size and detailing between the photograph and the piece you receive, or between two pieces of the same design, are inherent to the product and not a defect.
Screen differences. Colours and shine appear differently on different phone and computer screens and under different lighting.
Tarnish, discolouration or dulling after delivery caused by contact with perfume, deodorant, sweat, water, cosmetics, hair spray, chemicals or humidity, or by improper storage. This is normal for gold-plated and antique-finish fashion jewellery, and it is why we include care instructions with every piece.
Damage after delivery from wear, dropping, pulling, snagging, bending, forcing a clasp, exposure to heat or moisture, or from attempted repairs or alterations by you or a third party.
Minor imperfections such as slight asymmetry, small solder marks, tiny variations in stone size or minute differences in plating tone that are characteristic of handcrafted jewellery.
Hygiene items: earrings, ear cuffs, nose pins and hair accessories, unless they arrived damaged, defective or incorrect and were reported within the 4-hour window.
Combo sets, clearance or sale items, customised or made-to-order pieces, and personal styling consultation fees, unless the product arrived damaged, defective or incorrect and was reported within the 4-hour window.
Free gifts and promotional items.
Any issue reported after 4 hours of delivery, or reported without the mandatory unboxing video.

7. Order Cancellation

You may cancel an order only before it has been dispatched. To cancel, message us on WhatsApp or email us with your order number as soon as possible. We usually dispatch within 1 to 3 business days, so please contact us immediately if you wish to cancel.
Once an order has been packed and handed to the courier (that is, a tracking number has been generated), it cannot be cancelled. Refusing the parcel at delivery is treated as an undeliverable parcel under Section 8, not as a cancellation.
For a cancellation accepted before dispatch, the amount paid will be refunded to your original payment method, initiated within 3 business days. Payment gateway charges (typically 2% to 3% of the order value) are not returned to us by the payment gateway and will be deducted from the refund.
We may cancel an order ourselves where a product is unavailable, where there was an error in price or description, where we suspect fraud or misuse, or where your address is not serviceable. In such cases you will be informed and receive a full refund, including any gateway charges.

8. Refused, Unclaimed or Undeliverable Parcels

If a parcel is refused at delivery, is not collected after the courier’s delivery attempts, or cannot be delivered because the address or phone number provided was incorrect, incomplete or unreachable, it will be returned to us by the courier (“RTO”).

If you would like the parcel to be sent again, the forward shipping charge for the second dispatch is payable in advance.
If you do not want the order re-shipped, a refund will be made only after we have received and inspected the returned parcel, after deducting the actual forward and return courier charges incurred by us and the payment gateway charges.
Parcels that are returned to us damaged because they were refused or mishandled are not eligible for any refund.

9. Failed or Duplicate Payments

If money has been deducted from your account but you did not receive an order confirmation, the transaction has usually failed at the payment gateway and the amount is automatically reversed by your bank within 5 to 7 business days. If it is not, send us the transaction reference and date and we will follow it up with our payment gateway, Razorpay.
If you have accidentally paid twice for the same order, the duplicate payment will be refunded in full to the original payment method once we have verified it with the payment gateway.

10. Your Statutory Rights

Nothing in this policy limits or excludes any right that you have under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 that cannot be limited or excluded by agreement. The 4-hour reporting window and the unboxing-video requirement are the conditions on which we are able to verify the condition of the product at the time of delivery, and they apply to every claim.

11. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, our Grievance Officer is:

Subha, Founder, Lakshanam by Subha
Email: contact@lakshanam.com
WhatsApp / Phone: +91 73586 71075

We acknowledge every grievance within 48 hours of receipt and aim to resolve it within 30 days. Please quote your order number and describe the issue clearly so we can help you faster.

12. Changes to This Policy

We may update this policy from time to time. The version published on this page at the time you place your order is the one that applies to that order. The “Last updated” date at the top of the page shows when it was last revised.

Related policies: Shipping & Delivery Policy · Terms & Conditions · Privacy Policy