Your cart is empty
Return to ShopCan’t find your answer?
Message us on WhatsApp and a real person will reply, usually Subha herself. Ask us anything before you order: measurements, extra photos, or whether a piece will reach you in time.
WhatsApp / Phone: +91 73586 71075
Email: contact@lakshanam.com
Received a damaged or wrong item? Report it within 4 hours of delivery with your unboxing video.
About Lakshanam & Our Jewellery
What is Lakshanam by Subha?
Lakshanam by Subha is an online store for South Indian temple jewellery and contemporary fashion jewellery. Subha personally curates every piece from trusted makers, judging it on five things: design, craftsmanship, detailing, materials and finish. Then she prices it fairly, because women should not have to choose between quality and affordability. You can read the full story on our About us page.
Do you make the jewellery yourselves?
No. We curate, we do not manufacture. Each piece is chosen individually from makers we trust, and every piece is inspected, cleaned and packed by hand before it leaves us.
Is your jewellery real gold or silver?
No. Everything we sell is fashion (imitation) jewellery. Unless a product page clearly says otherwise, our pieces are made from base metals such as brass, copper alloys or panchaloha (impon), with a gold-tone, antique-gold or matte-gold plated finish. They are not solid gold, silver or platinum, they are not hallmarked, and they have no precious-metal or resale value. That is exactly what lets you wear a temple-style bridal look at a sensible price.
What do “kemp”, “AD” and “impon” mean?
Kemp stones are the deep red and green stones traditionally used in South Indian temple jewellery. AD stands for American Diamond, a cubic-zirconia type stone with a diamond-like sparkle. Impon (panchaloha) is a traditional five-metal alloy with a warm, gold-like tone.
The stones we use are imitation or synthetic, and pearls are shell or imitation pearls. They are not natural or certified gemstones unless a product page specifically says so.
What is the difference between your Temple and Contemporary pieces?
Temple pieces have an antique-gold finish with Lakshmi and Ganesha motifs, kemp stones and pearl drops. They are made for weddings, pujas, festivals and pattu sarees. Contemporary pieces have a matte, brushed-gold finish with clean sculptural shapes, and sit well with lighter sarees, salwars and western outfits.
What kinds of jewellery can I buy on the website?
Right now you will find necklaces: short chokers, mid chokers, long harams and pendant and earring sets. More pieces, including jhumkas, ear cuffs, nose and hair accessories and bangles, are being added as they are photographed. Browse everything in the Shop.
Will the piece I receive look exactly like the photo?
It will be the same design, but please expect small differences. Our jewellery is handcrafted and hand-finished, so slight variation in colour, stone shade, finish, weight and detailing is normal, even between two pieces of the same design. Colour and shine also look different from one phone or computer screen to another. These variations are not defects.
If you want to be sure, message us on WhatsApp before you order and we will gladly send extra photos or a short video of the actual piece.
A piece I like says “Sold out”. Will it come back?
We buy in small quantities, so a sold-out piece may not be restocked. Send us the product name on WhatsApp and we will tell you honestly whether it is coming back or suggest something similar.
Do you have a physical shop I can visit?
No. Lakshanam is an online-only store. You order on this website and we deliver to your door anywhere in India.
Ordering & Payment
How do I place an order?
1. Open the piece you like and tap Add to cart.
2. Open your cart, check the items, and go to Checkout.
3. Enter your name, delivery address, email and a mobile number that will be reachable at delivery.
4. Pay securely by UPI, card or net banking.
5. You will receive an order confirmation email with your order number.
Do I need to create an account to order?
No. You can check out as a guest. We only need your name, delivery address, email and mobile number.
Which payment methods do you accept?
UPI (Google Pay, PhonePe, Paytm and any other UPI app), credit cards, debit cards and net banking. All payments are processed by Razorpay, one of India’s largest payment gateways.
Do you offer Cash on Delivery (COD)?
No. All orders are prepaid. An order is confirmed only once the payment has gone through successfully.
Are there any extra charges or taxes at checkout?
No hidden charges. The price on the product page is the price you pay for the piece, and no tax is added at checkout. The only addition is delivery: ₹99 on orders below ₹5,000, and free delivery on orders of ₹5,000 or more. You will see the full total before you pay.
I have a coupon code. How do I use it?
Enter the code in the coupon box on the cart or checkout page and tap Apply. Only one coupon can be used per order, coupons cannot be combined, and each offer is valid only for the period and conditions stated with it.
My payment failed but the money left my account. What should I do?
Please do not worry. If you did not receive an order confirmation email, the order was not placed, and failed payments are normally reversed automatically by your bank within 5 to 7 business days. Message us on WhatsApp with the transaction reference or a screenshot and we will check it with Razorpay for you.
How do I know my order has been confirmed?
You will receive an order confirmation email with your order number within a few minutes of paying. Please check your spam or promotions folder too. If nothing arrives, message us on WhatsApp and we will confirm it for you.
Is a piece reserved for me once it is in my cart?
No. A piece is yours only when the payment is completed. On rare occasions a piece can sell out between adding it to the cart and paying. If that ever happens, we will tell you and refund you in full.
Can I change or cancel my order after placing it?
Only before it is dispatched. We usually dispatch within 1 to 3 business days, so please message us on WhatsApp with your order number straight away. Once the parcel has been handed to the courier and a tracking number exists, it cannot be cancelled or changed.
For a cancellation accepted before dispatch, we refund your original payment method within 3 business days. Payment gateway charges (typically 2% to 3% of the order value) are not returned to us by the gateway, so they are deducted from the refund.
Can I save pieces to look at later?
Yes. Tap the heart icon on any piece to add it to your Wishlist. It is saved in your browser on that device, with no account needed.
Can I order over WhatsApp or Instagram instead?
Orders are placed on the website, so that your payment is secure and you get a proper confirmation and invoice. If you get stuck at checkout, message us on WhatsApp and we will help you through it.
Shipping & Delivery
Where do you deliver?
To all serviceable PIN codes across India, through trusted courier partners. A very small number of remote PIN codes cannot be served. If yours is one of them, we will let you know and cancel the order with a full refund.
Do you ship outside India?
Not at the moment. If you would like a piece sent abroad, message us on WhatsApp before ordering. Where we can arrange it, we will confirm the shipping cost and timeline in advance.
How much is delivery?
₹99 standard delivery anywhere in India, and free delivery on orders of ₹5,000 or more. The charge is shown at checkout before you pay. Shipping charges are non-refundable, except where a damage/defect claim is approved or we cancel the order ourselves.
How soon will my order be dispatched?
Within 1 to 3 business days of payment. Business days are Monday to Saturday, excluding public holidays. Orders placed on a Sunday or public holiday are processed on the next business day. During festivals, the wedding season and sale events, dispatch can take an extra 2 to 3 business days, and we will tell you if your order is affected.
How long does delivery take?
After dispatch, delivery typically takes:
• Chennai and Tamil Nadu: 2 to 4 business days
• Metro cities: 3 to 5 business days
• Rest of India: 5 to 7 business days
• North-East, Jammu & Kashmir, Ladakh, hill stations and islands: 7 to 12 business days
These are courier estimates, not guarantees. Weather, regional holidays and festival volumes can add time. A delay does not entitle an order to cancellation or refund, but we will always help you track and escalate a late parcel.
I need it for a wedding or function on a fixed date. What should I do?
Order as early as you can, and message us on WhatsApp with your PIN code and the date before you order. We will tell you honestly whether it is likely to reach you in time. We cannot guarantee courier timelines, so please leave a few days’ margin.
How do I track my order?
Once your order is dispatched, we send you the courier’s name and tracking number by email and/or WhatsApp. Track it on the courier’s website. Tracking can take up to 24 hours to become active. If it has not updated for more than 3 business days, message us with your order number and we will follow it up with the courier.
Can I change my delivery address?
Only before dispatch. Message us immediately with your order number. We cannot redirect a parcel once it is with the courier, and we are not responsible for parcels delayed, lost or returned because the address or phone number given was wrong or incomplete.
Can I send a piece as a gift to someone else?
Yes. At checkout, choose Ship to a different address and enter the recipient’s details. Please make sure the mobile number on the order will be answered at delivery, as the courier may call or ask for an OTP.
Important: the 4-hour reporting window and the unboxing video apply to gifts too, so please ask the recipient to record a video while opening the parcel.
What happens if I miss the delivery?
The courier normally makes 2 to 3 attempts and may call you first. A parcel handed to a family member, office reception or building security at your address counts as delivered.
If a parcel is refused, not collected, or cannot be delivered because of a wrong address or unreachable phone, it comes back to us. We can re-send it once you pay the shipping charge again. If you would rather not, we refund the order after deducting the actual forward and return courier charges and the payment gateway charges. Refusing a parcel is not treated as a cancellation.
The parcel looks opened or damaged. Should I accept it?
No. If the outer package looks opened, torn, cut, re-taped, crushed or wet, please refuse it, take a photo, and tell us immediately.
How is my jewellery packed?
Each piece is wrapped for protection, placed in a Lakshanam pouch or box, and then sealed in a sturdy outer shipping package. Your invoice is either inside the parcel or emailed to you. If you order several pieces, they normally travel together. If one is delayed we may send the order in parts, at no extra shipping cost to you.
Returns, Refunds & Claims
What is your return policy?
All sales are final. We do not offer returns, exchanges or refunds for a change of mind, or because the design, colour or size was not what you expected. Every piece is individually checked and packed by hand, and we keep prices fair by selling in small quantities, so we cannot take pieces back once they have been delivered.
There are three exceptions: the piece arrived damaged in transit, has a manufacturing defect, or you received the wrong item or an item was missing. These must be reported within 4 hours of delivery, with an unboxing video. Please read the full Returns & Refund Policy before you order, and ask us anything you are unsure about first.
Why do you ask for an unboxing video, and what must it show?
Jewellery is delicate and travels in small parcels, so a video is the only fair way for us to verify how it reached you. Every claim needs one continuous, unedited video that:
• starts before the sealed parcel is opened, with the whole parcel visible
• clearly shows the shipping label, including the tracking number and your name
• shows the outer and inner packaging being opened, with no cuts or pauses
• shows the piece being taken out and the problem, in clear light
Claims without a video, or with a video that is cut, paused or edited, cannot be verified and will be declined. It takes less than a minute, so we suggest recording the opening of every Lakshanam parcel.
How do I report a damaged, defective or wrong item?
Within 4 hours of delivery (the delivery time recorded by the courier), message us on WhatsApp or email contact@lakshanam.com with:
• your order number
• a short description of the problem
• your unboxing video
• two or three clear close-up photos of the issue
What happens after I report a problem?
We review every claim within 2 business days. If it is approved:
• we arrange a reverse pickup at our cost. Where pickup is not available in your area, you courier the piece to us and we reimburse the standard courier charge against a receipt
• the piece must come back unused, unworn and unaltered, with all its packaging, pouch or box, tags and invoice. Please do not try to repair it yourself
• we inspect it within 2 to 3 business days of receiving it
• we send you a replacement of the same piece
If the same piece is no longer available, you choose between another piece of equal value, store credit valid for 6 months, or a refund to your original payment method.
I missed the 4-hour window. Can you still help?
We are sorry, but claims reported after 4 hours of delivery, or without an unboxing video, cannot be accepted. After that point we have no way to confirm that the damage happened before the piece reached you. Please open and check your parcel as soon as it arrives.
What is not covered by a claim?
• natural variation in colour, stone shade, finish, weight or size in handcrafted pieces
• colours looking different on your screen
• minor imperfections such as slight asymmetry, small solder marks or tiny differences in plating tone
• tarnish, dulling or discolouration after delivery from perfume, sweat, water, cosmetics, chemicals, humidity or storage
• damage after delivery from wear, dropping, pulling, bending, forcing a clasp or attempted repairs
• free gifts and promotional items
Hygiene items (earrings, ear cuffs, nose pins and hair accessories), combo sets, sale items and customised pieces can be claimed only if they arrived damaged, defective or incorrect and were reported within the 4-hour window.
Can I exchange a piece for a different design?
No, we do not offer exchanges. If you are not sure about a piece, ask us on WhatsApp before you buy. We are always happy to send more photos, a short video or measurements so that you can decide with confidence.
If a refund is due, when and how will I get it?
Refunds are initiated within 3 business days of approval and usually reach your account within 5 to 10 business days, depending on your bank. Refunds are made only to the original payment method used for the order. We do not make cash refunds or refunds to a different account.
What if a claim turns out not to be genuine?
If our inspection shows that a returned piece has been worn, used, altered, damaged after delivery or swapped for a different item, the claim is rejected, no replacement or refund is made, and the piece is sent back only against payment of the return shipping. We may also decline future orders from anyone who misuses the policy.
Jewellery Care & Skin Sensitivity
How do I take care of my jewellery?
• Put your jewellery on last, after perfume, deodorant, hair spray and make-up have dried
• Keep it away from water and sweat. Take it off before bathing, swimming, exercising or sleeping
• After every wear, wipe it gently with a soft, dry cotton cloth
• Store each piece separately in an airtight zip pouch or box, away from humidity and sunlight
• Never use jewellery cleaner, polish, soap, sanitiser or any chemical on plated jewellery
• Handle clasps, stones and pearl drops gently, and never pull or bend a piece into shape
Will the plating fade or tarnish?
All plated jewellery slowly dulls with wear. This is normal and is not a defect. Perfume, sweat, water, cosmetics and humidity speed it up, and good storage slows it down. How long the finish lasts depends almost entirely on how the piece is worn and stored, so we do not offer a plating or wear warranty.
Can I wear these pieces every day?
Our pieces are chosen as occasion wear: weddings, functions, festivals and celebrations. You can wear them more often, but daily wear exposes the plating to sweat and friction and it will dull sooner.
Is your jewellery hypoallergenic or nickel-free?
We cannot promise that. Fashion jewellery may contain nickel or other alloys. If you have a known metal allergy or sensitive skin, please be cautious, and stop wearing a piece if you notice any irritation. We are not able to accept returns or liability for skin reactions.
Is the jewellery suitable for children?
No. Our pieces contain small parts and are not toys. Please keep them away from infants and young children.
Is there a warranty?
There is no wear or plating warranty. What we do promise is that every piece is inspected before dispatch, and that any piece arriving damaged, defective or incorrect is replaced under our claim process when it is reported within 4 hours with an unboxing video.
Sizing, Styling & Special Requests
How do I know the length or size of a necklace?
As a guide: a short choker sits close to the base of the neck, a mid choker rests a little lower near the collarbone, and a long haram falls down over the chest. Many traditional pieces fasten with an adjustable back cord, but please check the product photos and description.
If a product page does not give the measurement you need, send us the product name on WhatsApp and we will measure the actual piece for you (length, pendant size or weight).
Does a necklace come with matching earrings?
Only when the product title, photos and description say so, for example our pendant and earring sets and combo sets. If a listing shows only a necklace, earrings are not included. When in doubt, ask us before ordering.
Can I see more photos or a video of a piece before buying?
Yes, gladly. Message us on WhatsApp with the product name and we will send extra photos or a short video of the actual piece. Since all sales are final, we would much rather you ask first.
Can you help me choose jewellery for my saree or occasion?
Quick questions are always welcome on WhatsApp. If you would like proper one-to-one help putting a whole look together, for example for a wedding, that is what our Personal Styling Consultation is for (see the next question).
What is the Personal Styling Consultation?
It is a paid one-to-one session in which Subha helps you choose jewellery for your outfit, budget and occasion. It is popular with brides, bridesmaids and anyone dressing for a big function.
• Book by WhatsApp or email. The fee is quoted in advance and paid before the session
• The fee is for Subha’s time and is separate from the price of anything you buy later
• You are under no obligation to buy from us. If another brand has a piece that suits you better, Subha will say so
• You can reschedule with at least 24 hours’ notice. A missed session, or one cancelled with less notice, counts as delivered
• The fee is non-refundable once the session has taken place
Do you make custom or made-to-order pieces?
We curate ready pieces and do not take custom design orders through the website. If you are looking for something specific, such as a colour to match a saree or a complete bridal set, tell us on WhatsApp and we will let you know honestly whether we can source it. Any customised or specially sourced piece is non-returnable.
Can I order for a bridal party, return gifts or in bulk?
Please message us on WhatsApp with the design, quantity and the date you need it by. Our stock of each design is small, so the earlier you ask, the better. Please note that our pieces may not be resold commercially without our written agreement.
Privacy, Security & Support
Is it safe to pay on your website?
Yes. The whole site runs on a secure (HTTPS) connection and payments are handled by Razorpay. Your card number, CVV, UPI PIN and net-banking details are entered directly with Razorpay. We never receive or store them.
What do you do with my personal information?
We use it to process, deliver and support your order, and we share it only with those who need it to do that, such as the payment gateway and the courier. We do not sell, rent or trade your personal data. The details are in our Privacy Policy.
Will you send me marketing messages?
Only if you opt in. You will always get messages about your own order (confirmation, dispatch and delivery) by email, SMS or WhatsApp. Newsletters and offers are sent only to people who subscribe, and you can unsubscribe at any time.
How do I contact you, and how quickly will you reply?
WhatsApp is the fastest: +91 73586 71075. You can also email contact@lakshanam.com or use the form on our Contact Us page. We reply as quickly as we can on business days (Monday to Saturday). Please include your order number if your question is about an order.
How do I raise a complaint?
Write to our Grievance Officer, Subha (Founder), at contact@lakshanam.com or on WhatsApp, quoting your order number. We acknowledge every complaint within 48 hours and aim to resolve it within 30 days.
Where can I read your full policies?
Shipping & Delivery Policy · Returns & Refund Policy · Privacy Policy · Terms & Conditions. If anything on this page differs from a policy, the policy applies.